Susan DeFazio

Susan DeFazio is the founder of Be Future Ready Today and has nearly 30 years of experience in workforce management and people strategy. Susan believes that leaders and practitioners must overcome siloed behavior and challenge habitual thinking to make a real difference, and her development and coaching services support these outcomes. Susan has held executive and senior leadership positions responsible for large scale international recruiting operations, managed services and strategic CRM portfolios. Latterly she broadened her expertise to advising organisations on how to operationalise their strategic workforce planning efforts and strengthen human capital related capabilities. Having previously written and published material on Future-Proofing Your Workforce, Building Strategic Workforce Capability, and Using Business Intelligence to Optimise Strategic Workforce Planning, Susan is currently working on a collection of World of Work themed aids designed to guide practitioners and simplify the complex. Susan was born in Canada, raised in Scotland, and now lives in London. She has participated in a number of programs at Henley Business School, INSEAD Business School, Cranfield University, London Business School, Gallup Clifton StrengthsFinder Coaching and is certified in Facilitating and Designing Workshops with the Lego® Serious Play Method®.